写真を見て答える

【TOEIC SW Test攻略】
③Speak a Sentence Based on a Picture（写真描写問題）

This is a picture/photo of ...

It is cloudy/fine/rainy/windy.
And the sky is clear.
There are some/aren't any clouds in the sky.

You can see ... in the distance.

On the left/right side of the photo, I can see ...
In the center/middle of ...
In the foreground/background ...

There is ... in front of/behind/beside/on/under ...

I can't see any people in the picture.
The person seems to be ...

He is wearing ...
They are dressed casually/formally.

The park is empty/full of people/clean/disorganized.
The street is crowded with people.

It must be a ... because ...
It looks like some kind of ... is going on.

This place looks very nice.

えーっとねー・・・

Well ...

Let me see...

You know ...

I don't remember the exact name of that, but it looks ...

自分の意見を述べる

【TOEIC SW Test攻略】
④Express a opinion（意見を述べる問題）

・どっちが正しいのかを考えるのではなく、それぞれのメリットを挙げて、
　メリットを説明しやすいほうを選びましょう。
・このテストは論理的に説明できているかが試されるのであって、内容の
　善し悪しは関係ありません。また、否定する理由を説明するより、肯定する
　理由を説明するほうが説得力があります。

In my opinion, ...
    .... should ...
    ... is the best way to ...
    it would be more beneficial for a company to ...
    ... is the most effective ... for
I have two reasons for thinking this.

Firstly, I think ...
   ... is a great way to ...
For example, ...
Secondly, ...
For example, ...

So in conclusion,
    I believe ... should ...
    I think ... should ...

問い合わせに対してお勧めをする

【TOEIC SW Test攻略】
③Propose a solution（解決策を提案する問題）

Hello. This is John Doe.

I received your message about ...
I understand that you need ...

I looked up ...
There are two possible options.
One is ...
And the other is ...
I would (like to) recommend the latter, ...

The main reason why I recommend ... is that it is ...

I hope my suggestion is useful.
If you have any questions about my suggestion, please call me any time.

苦情電話にとりあえず返事

【TOEIC SW Test攻略】
③Propose a solution（解決策を提案する問題）

Hello. My name is John Doe from ABC company.
I would first like to thank you for your patronage.
Thank you for shopping at our store.
I'm calling regarding the message you left for us yesterday.

Thank you for calling and informing us that ...
I'm very sorry to hear that there has been a mistake about ...
I understand that ...

We have gone over ... and found out that we did make a mistake.
I have checked ... and found out that it was a mistake on our part.

We apologize for the inconvenience we have caused you.
We will see to your problem right away.

We would like to ...

Also, ...

And we are willing to provide further assistance if necessary.
We promise you that it will not happen again.

Again, we are very sorry for the trouble we have caused you, and we appreciate your patience.
If you have any further questions, please feel free to call us anytime.
My name is John Doe.
Thank you again for shopping at our store.

英語で電話かかってきた！

レベル１（速攻で離脱）
I'll get someone who speaks English.（英語を話せる者に代わります。）
I'll get you the person in charge.（担当の者をお呼びいたします。）


I'm not good at speaking English over the phone.
I'm not confident speaking English over the phone.

まず英語が苦手なことを伝えて敷居を下げる

I'm not good at English.
I am sorry that I am not good at English.
I am not good at English, but I will do my best.
I am not good at English, but I want to do my best.
Please forgive me in advance as I am not good at English.

I'm not good at English listening.
I am not good at English so I mostly cannot understand from listening.