苦情電話にとりあえず返事

【TOEIC SW Test攻略】
③Propose a solution（解決策を提案する問題）

Hello. My name is John Doe from ABC company.
I would first like to thank you for your patronage.
Thank you for shopping at our store.
I'm calling regarding the message you left for us yesterday.

Thank you for calling and informing us that ...
I'm very sorry to hear that there has been a mistake about ...
I understand that ...

We have gone over ... and found out that we did make a mistake.
I have checked ... and found out that it was a mistake on our part.

We apologize for the inconvenience we have caused you.
We will see to your problem right away.

We would like to ...

Also, ...

And we are willing to provide further assistance if necessary.
We promise you that it will not happen again.

Again, we are very sorry for the trouble we have caused you, and we appreciate your patience.
If you have any further questions, please feel free to call us anytime.
My name is John Doe.
Thank you again for shopping at our store.